In December 2019 an outbreak of the Coronavirus started in China. In the Netherlands various organizations are focused on grasping this virus and are taking the necessary precautions.
For up-to-date information on the Coronavirus and its spreading we recommend the following organizations:
- Check the website of the RIVM for the current status on the Coronavirus.
- Check the website Thuisarts for all information on the Coronavirus. There's also a video which explains the Coronavirus in detail. (Notice this website is only available in Dutch)
- For questions you can contact the public-information number of the government 0800 - 1351.
- Health for Internationals made a newsletter about the Coronavirus which contains a.o. the Dutch approach and some practical tips.
Contacting your health center and booking an (online) appointment
We are available for all your health questions and you can be sure that you will receive good healthcare from us in a safe manner. We would like to emphasize not to be reluctant to contact us. You can contact us online and via telephone for you health questions and booking an appointment:
- Online. You can ask your (medical) question directly to one of our healthcare workers via our chat. You can find the chat widget on the bottom right. Furthermore, via the online portal gezond.nl you can ask a question to a healthcare worker via an e-consult and book an appointment for a telephone or video consultation.
- By telephone. You can contact us by telephone to ask your (medical) questions to the doctor’s assistant. When possible, the doctor’s assistant will answer your question directly. Furthermore you can book a telephone or video consultation by calling the health center. After deliberation by telephone between you and the doctor’s assistant an appointment can also be booked at the health center. Read in this article more about our precautions in the health center.
Asking your health question
After deliberation with the doctor’s assistant you can visit the health center for an appointment. Furthermore, we can help you in the following ways for which you do not have to visit the health center:
- Video consultation: you have an appointment with your GP / healthcare worker, via a secured video connection. In this way, the healthcare worker and you can see each other without you having to visit the health center for the appointment. You will receive a link to go to the appointment via e-mail and do not have to download anything.
- Telephone consultation: you have an appointment with your GP / healthcare worker by telephone. The healthcare worker will call you on the time of the appointment on the number that you have relayed.
- Chat: you can chat with one of our healthcare workers about your question on a moment that works for you, without an appointment. The chat is available daily from 7.00 – 20.00 o’clock via the chat widget on the bottom right.
- E-consult: you can ask you health question to your healthcare worker 24/7 via an e-consult. You can access the e-consult via the online portal gezond.nl. It is possible to upload an image or other document to an e-consult. The healthcare worker will respond to your question as soon as possible.
Since June 1 every person with complaints can get tested on the Coronavirus. This is important to avoid possible spreading of the virus. You can contact the GGD via 0800 - 1202 or book an appointment online via www.coronatest.nl. If you suspect that you have the Coronavirus, it is important that you do not come to the health center to prevent further contamination.
- Stay at home if you have one of the following symptoms: cold, sneezing, coughing, sore throat, difficulty breathing, fever (both below and above 38 degrees). For these complaints you do not have to contact the health center or be tested. Stay at home until the complaints disappear for at least 24 hours. Call our healthcare center if you become sicker or if you have more trouble breathing.
- Are you older than 70 or do you have a chronic disease? Directly call our health center if you have fever (above 38 degrees) and cough or have difficulty breathing.
Positive Corona test
Did you get tested for the Coronavirus by the GGD and did the test results turn out positive? Inform our health center. Also when you get tested positive on Corona, you can still ask your questions to the GP.
Access to medical dossier via Landelijk Schakel Punt (LSP)
The ministry of Health, Welfare and Sport, Autoriteit Persoonsgegevens, IGJ and the Netherlands Public Prosecution Service have given permission to consult the GP data of multiple patients. In this way, the rising pressure on the GP urgent care centers (huisartsenposten) and the emergency care will be alleviated. The permission means that when you did not make a choice about sharing your dossier with other health workers like for example the GP urgent care center, you will automatically concede. When you indicate that you do not want to give permission, your information will of course not be shared. You can arrange your permission online by relaying it to your health center or via www.volgjezorg.nl. This arrangement is only temporary due to the Coronavirus and in time will be reversed.
National health screening programs
The national cancer screening programs for breast screening, cervical screening and bowel cancer screening have started again. These were temporarily suspended due to the Corona virus. Read more information on this page.
Declaration not wearing face mask
Since December 1 2020 wearing a face mask is mandatory. Face masks need to worn in public indoor spaces like stores, museums, restaurants, theaters and also in our health centers.
For people, who because of their disability or illness cannot wear a face mask, there is an exception. A declaration can prove that because of medical reason a face mask cannot be worn. You can print this declaration here. Your GP cannot give you a GP declaration. These declarations can only be given by an independent GP, following the general policy. The GP can only give you a handout of the medical record.
Since Saturday October 10 the notification app of the Dutch government is available everywhere in the country. The Coronamelder sends a notification when you have been 15 minutes or longer close to a person tested positive for Corona. The government has a national service desk for question about the app and notifications. You can reach them via the free number 0800 – 1920 from 8.00 – 20.00 o’clock. On www.coronamelder.nl you can find answers to frequently asked questions.
Coronavirus question test of Thuisarts
On Thuisarts.nl there is a Coronavirus question test, developed by the Nederlandse Huisartsen Genootschap (NHG). This test consists of 4 questions to check if you are contaminated with the Coronavirus. Based on the filled in information, Thuisarts will give you an advice on how to treat your health complaints and if you have to contact a General Practitioner (GP) or not. (Notice the test is only available in Dutch)
Corona check - OLVG
The OLVG has developed a Corona Check app in collaboration with various partner hospitals. With this app you can send your health information daily. A medical team evaluates your complaints and when necessary seeks contact with you. For more information and to sign up you can go to this website. This app is no replacement for the healthcare of your health center. Do you need urgent care? Contact us via telephone. Life threatening? Call 112.
COVID Radar - LUMC
With the app COVID Radar the LUMC aims to get a view of how the Coronavirus is developing. By gathering as much information from people about complaints, the LUMC researches how many people have (had) the Coronavirus. With this, they attempt to anticipate the pace of the Coronavirus. For more information about the app and to download it, you can visit their website.
Helpline Red Cross
The Red Cross has opened a helpline for people who would like someone to talk to, advice or extra help due to quarantine or home isolation. You can contact the helpline from Monday until Sunday from 9.00 until 21.00 o’clock on the number 070-4455 888. (Notice the helpline information is only available on the Dutch website of the Red Cross)
WHO Health Alert
The WHO (World Health Organization) has made a WhatsApp with information on the Coronavirus. Currently this WhatsApp is available in English, Arabic, French and Spanish. Soon more languages will be available like Chinese and Russian. The WHO Health Alert is available by texting 'hi' to the WhatsApp number +41 798 931 892. You can use this service for free.